Local pilot · free

Handshake — you settle locally. BuyerReq matches buyers and nearby sellers. After you Handshake, meet, ship, and pay each other directly. Platform fees stay 0% until we reach 100,000 members. We do not hold cards, run escrow, or guarantee payments like a bank.

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Reporting a problem

Policy version 1.0 · effective 7 Sep 2026

Current availability: BuyerReq does not process payments. Buyers and sellers Handshake to record a deal, then arrange meet, shipping, and money themselves. BuyerReq cannot refund money it never held.

Reporting a problem

Use this page when a Handshake deal goes wrong. BuyerReq can review the record and account behavior. It cannot claw back money it never held.

BuyerReq does not hold the purchase money and cannot independently reverse or refund payments made between users.

How to report

  1. Open the order thread and document the issue with photos and facts.
  2. Email support@buyerreq.com with the order URL, handles, and evidence, or use in-app report controls where available.
  3. Keep talking on-platform so there is a clear timeline.

What support can do

  • Review the Handshake snapshot and messages.
  • Ask either side for more evidence.
  • Suspend or limit accounts for fraud, abuse, or prohibited goods.
  • Help clarify what was agreed.

What support cannot do

  • Issue a platform refund of the item price.
  • Force a bank or wallet provider to reverse an off-platform payment.
  • Guarantee a commercial outcome.

Card or bank disputes

If you paid outside BuyerReq, any dispute with that payment method is between you, the other party, and that provider. Contact support@buyerreq.com so we can preserve the marketplace record.

Fraud

Fake tracking, bait-and-switch, stolen goods, or forged evidence may lead to account action and, where required, escalation.

See also: Safe buying · Safe selling · Trust.