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Handshake — you settle locally. BuyerReq matches buyers and nearby sellers. After you Handshake, meet, ship, and pay each other directly. Platform fees stay 0% until we reach 100,000 members. We do not hold cards, run escrow, or guarantee payments like a bank.

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Returns between users

Policy version 1.0 · effective 7 Sep 2026

Current availability: BuyerReq does not process payments. Buyers and sellers Handshake to record a deal, then arrange meet, shipping, and money themselves. BuyerReq cannot refund money it never held.

Returns between users

Because BuyerReq does not process payments, returns and money adjustments happen between buyer and seller.

BuyerReq does not hold the purchase money and cannot independently reverse or refund payments made between users.

When a return makes sense

  • Wrong item or condition versus the Handshake record
  • Missing required accessories
  • Serious undisclosed defect discovered promptly after handover

Suggested process

  1. Message on the order thread with photos and what you want (return, partial adjustment, or replacement).
  2. Agree who ships, which carrier, and who pays return shipping — based on evidence, not an automatic 50/50.
  3. Use trackable shipping for returns.
  4. Photograph the packed item and any serial/identifier before sending.
  5. Settle any money yourselves after the return is accepted.

What BuyerReq records

The Handshake, messages, and any report you open. That record can help both sides and support — it is not a payment-provider refund rail.

Future protected checkout

Refund-pending / refunded-via-provider flows apply only if protected checkout is enabled for that order later. They are not available in Handshake mode.